Stephen Erickson

Stephen is a technical support analyst with FMI, responsible for daily IT support, handling helpdesk queries and ensuring smooth operations across all FMI's technology systems. He is an expert in enterprise tools and systems optimization, including traditional and AI-enhanced platforms, with a focus on aligning tools with business outcomes and usability across teams. His background in data analytics and insights helps inform leadership strategy and operational decision-making by generating regular usage and adoption reports across collaboration platforms. He also contributes to FMI's cybersecurity and incident response by building tools that generate standardized incident reports to support long-term readiness and efficiency.

Stephen has worked in IT since 2021 and brings experience from the legal and avaiation industries. He holds multiple certifications, including CompTIA's A+, Network+, Security+ and the ITIL v4.